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I've had two Extang covers now. The first one was the Tuff Tono for my Ford Ranger. It was great, except when I tried to install it, it would not fit, and it turned out I had a tarp for an S-10 in the box. Customer service was great, and sent out a new tarp right away along with some cleaner and a set of tie-down cleats.
My F-150 has a Full-Tilt unit on it now. I needed to get some additional weather-stripping sent out, as it did not seal on the front bed rail and tailgate right, and two snaps were missing. Last week, I got a replacement tarp under warranty, because the original looks to have a spot that was cut nearly through in manufacturing. Again, customer service did a great job (3 days between sending the email, and having a new tarp on my door step), but I really would rather have had things right from the start.
I think they have a great product line, and their lifetime warranty is a selling point. I just think they need to slow down and do better checks before they ship stuff out. (I have to say, though, the only way I saw the cut pattern wasa from the inside with light shining from behind it.) Even with my issues, I would recommend looking at the product.
Andy
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