[dkstone05]

Damn sorry to here it's still not fixed 100% yet.

Pearson has treated me pretty good well that is after they got rid one of the service writers up front in there department. I forgot the guys name but he was about as arrogant and incompetent as they come.

Anyway I usually go through a guy named Scott up front in the service area (we are on first name basis anymore). I had them change my plugs out at 35k miles to the Champions. I talked to Scott and the service manager (the name escapes but is a nice guy) about the possibility of breaking plugs and both of them were pretty knowledgeable on it. It turns out that I had 3 plugs break and they spent most of the day on the truck getting them out and didn't try to charge me any extra. I recently had to go back in there because of a misfire and it turned out to be one of the champion plugs causing the problem...so I wouldn't recommend the champion plugs.

Don't go to Miller's Auto Care in Carmel. I had them put the 5100 shocks on my truck this summer and they ripped a hole in one of the CV boots. I went back the next day to try to get them to fix it and they pleaded the 5th saying there was no way they could have done it but offered me a slightly discounted rate on fixing it. Kind of like we are not going to flat out admit we screwed up but we'll give you $XXX off the repair cause we know we messed up but don't want to eat the whole cost. So I politely told them where they could put their discounted rate. Plus when I looked at the install they must have lost one of the top nuts that goes on the shock and put some old rusty nut on it without the nylon locking ring so it came loose within a week.

I too will let you know if I find and independent shop around that has reasonable labor rates.