|
I purchased this truck in april and recently upgraded to the 2006 NAV unit. As I have stated to the buyer I know nothing about electronics or stereo's and pay installers and technicians to do the work. My firm is involved many fraud litigation situations and often see the worst sides of people. Seeing this side of people has left me jaded I would be lying if I were to say I enter any transaction trusting the people I am dealing with. I have only sold items removed from my Nissan Murano, Infinity G35 and this radio from the pick-up truck and have always obtained a letter stating the condition of any item and have never had an issue before keeping a perfect feedback rating.
I have a letter from the Ford service manager stating the unit was in 100% working order prior to shipping. Tim is suggesting the unit is DOA, however a Ford employee is stating in writing that the unit is fine and I am inclined to believe Ford who work with these trucks daily and have no reason to lie to me.
The advice you are all giving is wise in certian situations, paypal will refund the money and will hold or freeze funds until the dispute is resolved. They did put funds on hold, I submitted the letter from Ford stating the condition of the unit prior to shipping and the service representative informed me that the seller had 10 days to ship the item back, upon arrival have Ford inspect it again if damaged and in different condition then original letter send it to paypal and the dispute would be appealled, reopened and my money would be refunded. That dispute is now closed with no action taken or money needing to be refunded.
Comments pertaining to ebay feedback are also correct, however I have been in contact with client care and again the Ford letter holds a lot of weight in having feedback removed. Feedback is irrelevant anyway, for the amount I use ebay a negative comment does not concern me at all.
As I have told Tim, if he can get documented proof that he did not damage the unit in his installation or that the unit is still in working condition (as it was when it left here) I will refund his $80 that he paid for the stereo and take it back. He refuses to get any documentation therefore I refuse to meet demands based on his untrained opinions.
Ford tells me the unit is working and needs to be reprogramed because his truck doesn't have the same setup and Lariat steering wheel controls. Until Ford says they are completely mistaken it is irrelevant what any of you think and I would approach a similar situation in the same manner.
|